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Customer Service
COSMETIC GELCOAT & FIBERGLASS REPAIR
Employer's Guide to Superior Customer Service
Quick, no-nonsense instruction on the basics of great customer service. This program is designed to provide business owners and employee's with tools needed to help their company grow and stay competitive. Dramatized scenarios in actual business settings cover these important topics: First Impressions, greetings, knowing the product/service, going the extra mile, telephone and in-store etiquette, and handling returns and customer complaints.
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07-4422
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18 min. |
$ 29.95 |
©1995 0-9679424-0-3 |
How to Deal with Difficult People
Strategies for getting results with the hard-to handle people in your life. They're the know-it-alls, the bullies, the snipers and the gripers. Some are "yes" people, others are "no" people and many are just plain zeros. They are people we work with, sell to, depend on and even live with. You'll discover how to cope with them in a confident, competent and noncombative way. You'll learn specific techniques to counter their attacks and cushion their impact. Best of all, you'll learn what it takes to coexist with these difficult people and free yourself from their grip. 3 tape set.
How to Deal with Difficult People, Volume 2
How to Deliver Superior Customer Service
In this program you will learn the best techniques from the experts on customer service. Learn all the do's and don'ts that will make your business a strong customer service oriented company.
How to Give Exceptional Customer Service
Use this program to train telephone reps, service staff, salespeople - anyone who ever has contact with customers. Together you'll learn: How to build rapport with customers quickly; How to gracefully handle angry or difficult customers; The secrets to staying motivated and projecting an attitude on genuine caring; and how today's service leaders win customers' devotion, loyalty and repeat business. 4 tape set.
I Love People... It's Customers I Can't Stand !!!
Welcome to the "Dimlit" zone. The place where few from Customer Service have ever returned to speak about their most horrible experiences with customers! Enter the world of messed-up orders, double billings, cranky customers, and burned-out representatives. This fast-paced, humorous video explores six major problem customers types: emotional Eurice, handout Homer, Sally superiority, foul mouthed Franklin, Arthur authoritarian. Each of the five customer types is discussed in-depth including how to specifically respond to each. Viewers are encouraged to follow the six rules of good Customer Service: decision making, caring, warmth, thoughtfulness, responsibility, direct action. Six types of Customer Service representatives are portrayed, giving the customer service professional or the beginning student a hands-on feel for major mistakes that should be avoided.
Power of Customer Service
As a manager in today's ultra-competitive economy, you simply cannot afford the staggering cost of customer dissatisfaction. The reason: attracting new customers costs five times more than keeping old ones. Now Paul Timm reveals the all-important keys to obtaining repeat business...and having the lowest price is not one of them. Find out what really motivates people to establish and maintain long-standing business relationships. With The Power Of Customer Service, you'll discover a wealth of practical, specific information that you can instantly put to use in doing your job more effectively and improving your customer relations.
WINNING CASE: SUCCESSFUL LITIGATORS GUIDE TO SUCCESS IN THE COURTROOM
Acclaimed author and respected consultant Noelle
Nelson, Ph.D, has helped attorneys at the nation's top
law firms win cases and maximize jury awards. Learn
what it takes to prepare for that important litigation
and to present yourself and your witness in a credible
manner.
Copyright © 2006, Video Learning
Library, L.L.C.
